Customer Centric: Practical Implementation & Building Trust

CUSTOMER CENTRIC: PRACTICAL IMPLEMENTATION & BUILDING TRUST

Safety is a process, and as such, needs to be managed. Being Customer Centric by having clarity on the health and safety requirements under the current regulations. By using the Events Re- Opening Guidelines that the Event Safety Council published in 2020, these will help in inform you on how to implement processes safely while COVID-19 is prevalent.

By having a COVID-19 Management Plan that is practical and puts life safety first, this will enhance the customer experience at business events.

Join SAACI, PCO Alliance and the Event Safety Council in partnership with the SA Events Council to understand the needs, requirements, tips and best practices using the resources available to us to create and practically implement a viable health & safety program.

We call on senior management, supervisors, employees, event professionals, venues, and industry stakeholders to empower ourselves, our staff, our teams.

Most importantly by sharing information that provides COVID safe environments for our clients and guests that advances your own skills in these areas, and allows consistent thinking when managing COVID-19 in a business event environment.

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